Adding to the frustration of customers still without power in the aftermath of Hurricane Irma, Florida Power & Light's website crashed Tuesday afternoon. FPL's website crashes, adds to customer confusion about status of power outages MAP: Here's the latest forecast path of Tropical Storm Cristobal.
Adding to the frustration of customers still without power in the aftermath of Hurricane Irma, Florida Power & Light's website crashed Tuesday afternoon. FPL's website crashes, adds to customer confusion about status of power outages MAP: Here's the latest forecast path of Tropical Storm Cristobal.
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Nonetheless, the utility's website and app provides the opportunity to report and get updates on outages. A list of what's open and closed after Hurricane Irma. Latest Hurricane News. Skip to content. Recommended on Sun Sentinel. Most Read. More than 1. Tropical Storm Cristobal continues north through Gulf of Mexico. We apologize for any issues you may experience. Hurricane Irma: What's open and what's closed. We're trying to tell customers that they don't need to call us. Florida coronavirus cases show another big increase Saturday.{/INSERTKEYS}{/PARAGRAPH} Sep 15, AM. Neither was working correctly as of Tuesday evening, likely due to the high volume of traffic from customers seeking information. In addition, Orlove said to call the number if customers see that their neighbors are getting their lights back on and theirs' remain out. Adding to the confusion is that FPL doesn't want customers to call or use the website or smartphone app to report an outage — except in certain situations. Bill Orlove, a spokesman for FPL, said the problem with the web site won't delay the restoration of anyone's power. By Sun Sentinel staff. {PARAGRAPH}{INSERTKEYS}Customers seeking an update on when their power may be restored on fpl. Hurricane News Hurricane Irma: What's open and what's closed. If customers are calling us that they don't have power, we know they don't have power. FPL's smart-grid technology is designed to identify when and where outages occur. A message on the site instructed that "if our system displays you have power and you don't, please report it" by calling outages. Those who call are supposed to encounter an automated menu that provides an option to leave a message linked to the address and phone number of their account. If our system displays you have power and you don't, please report it. The utility reported earlier Tuesday that 4.