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Firstly, the biggest pressure Geniuses feel is not wanting to make a mistake or misdiagnose a repair. Sign Up Now. Conversations with the most influential leaders in business and tech. If Epperson had just one tip, this would be it. Are you having a good day? Thank you! The Leadership Brief.

When I apple store appointment former Genius Aaron Epperson, a two-and-a-half year Apple Store veteran who left the company about a year ago, and asked what he wished customers knew before they came in for help, he had plenty of suggestions. Sign Up for Newsletters Sign up to receive the top stories you need to know now on politics, health and more.

In these instances, all the data on the device is lost. If you don't get the confirmation within 10 minutes, please check your spam folder. Contact us at editors time. While Epperson loved his time at Apple, he says the job can be difficult for a couple of reasons. Also, shut it down for at least 30 seconds and restart it to get its processor back and working properly. Leave them at home, says Epperson. But this is the context of the situation, and these are the tools I have. So the next time something goes wrong with your Apple gear, keep his tips in mind: 1. So the next time something goes wrong with your Apple gear, keep his tips in mind:. Stay Home, Stay Up to Date. Please enter a valid email address. Click the link to confirm your subscription and begin receiving our newsletters. If the app or game has data, make sure to back it up using iCloud or Game Center. Related Stories. Secondly, keeping calm can be a challenge. It not only means the problem will take longer to fix, but it also drains the resources of the team. For your security, we've sent a confirmation email to the address you entered. You can unsubscribe at any time. By signing up you are agreeing to our Terms of Use and Privacy Policy. Check the box if you do not wish to receive promotional offers via email from TIME. By John Patrick Pullen. To decompress after his shift was over, Epperson would go home, go to his room and not talk to anyone. The person or people on point are typically positioned by the doors, have an iPad in their hands, and have their heads up as they look around for customers to help. Problematic apps: Double-tap the home button and swipe the app up to quit it. If the program continues to act up, delete and reload it. Note: It might take as long as two minutes to work. Once the iPhone has cooled off, use it less often for about a day. For instance, he once helped a year-old woman with her computer, and that device was the only way she could stay in touch with her children and grandchildren in the U. By not having to sit, wait, and watch others get helped ahead of you, it helps to alleviate a major frustration of getting tech support—all the time it can take. Everybody has the boyfriend, the cousin or the uncle who knows everything about computers.